FAQs

Vintage Appreciation Society garments are vintage items and sizes can vary from the standardised clothing sizes of today. We know that the size stated on the vintage label may not equate to a modern size, so we measure every garment. 

All of our items are measured (in cms) and modern day sizes applied to the listings, e.g. UK12-14. All the sizes on the listings are a guide to help you find the perfect fit. We advise checking the measurements in the description of the item you are interested in and using a tape measure to compare them to your own measurements.

All of our items are vintage (unless stated), with a story of their own. These preloved treasures are in excellent, wearable condition, with any imperfections being fully disclosed in each item’s listing description.

For more information about the condition of your item see the individual product page.

Orders are posted from the UK to the address provided at checkout. Please do make sure your details are correct when placing an order.

Postage cost is calculated at checkout. UK orders are dispatched using 2nd class standard or signed for options. We aim to post your order within 2-3 working days of receiving payment. A tracking number will be provided upon shipment if you choose the UK signed for option. All UK orders usually arrive within 2-3 working days.Please note these are approximate guidelines from Royal Mail.

UK Standard - £4.00
UK Signed For - £5.00

If you have any queries regarding posting contact us via our Contact Page.

Vintage Appreciation Society are not responsible for lost, stolen or damaged parcels or any custom charges and sales tax that may be applicable in your country.

Orders are posted from the UK to the address provided at checkout. Please do make sure your details are correct when placing an order.

European and International orders are dispatched using a tracked option. The cost calculated at checkout includes the cost of shipping and packaging. European orders usually take 3-7 working days. International orders usually take 7-15 working days. These may vary according to country and may no longer apply during COVID-19 pandemic. 

Europe Tracked - £14.00
International Tracked - £20.00

If you have any queries regarding posting contact us via our Contact Page.

Vintage Appreciation Society are not responsible for lost, stolen or damaged parcels or any custom charges and sales tax that may be applicable in your country.

We hope that you love your item/s as much as we do but if it isn’t quite right you we are happy to accept returns on online purchases.

To be eligible for a return:

- Item(s) must be returned unworn, unwashed and in a re-saleable condition.
- Any original labels and the do not remove tags must all be attached. Hygiene stickers, if applicable in place. Without these we will not be able to offer an exchange or refund.
- Please be aware that sale items are non-refundable

Contact us via our Contact Page within 14 days of receiving your item to request a return. Due to being a small business we would appreciate all items to be sent back to us within 7 days of us approving the return.

You are responsible for covering any return shipping costs and ensuring it gets back to us safely. We recommend using a trackable service as we will not accept responsibility for items lost or damaged during the return process. If your item(s) have clearly been used, returned in a poorer state than they were sent out (ie. there is a loss of value) or returned to us after 28 days from purchase date we reserve the right to not process the refund or deduct any applicable costs from the final refund amount. 

For international/EU returns, please ensure you clearly label all returns as RETURNED GOODS to avoid any customs charges. As a small business we are unable to absorb these costs and if you fail to label returns correctly you will be liable for any associated customs/duty charges.

Once we have received the item back and it has been checked we will refund you the original amount minus the initial shipping costs. Purchases made using PayPal will have the non-refundable PayPal fees deducted from your final refund. If you have received free shipping, returned items will have our delivery costs deducted from the amount. We are also happy to offer a credit note to be used on the website.

Once your item has been returned and accepted for a refund we will refund you via your original payment method. This may take between 5-7 working days to clear.

We take great care in bringing you only the best of vintage and we check all our items thoroughly before dispatching them to you. Returns on faulty items will only be accepted if the item was already faulty when delivered to you. If you discover a problem with your order please contact us via our Contact Page no later than within 14 days of receipt. Please include your order number, a brief description of the defect and accompanying pictures. We will do our best to resolve the situation quickly and efficiently. Please note we will not accept returns on faults or damage that occurred during transit.

We will not refund items that have become broken or damaged after your purchase as a result of wear and tear, for both online and in-person purchases. We take great care when it comes to ensuring quality of our pieces however due to the very nature and age of vintage we stock some clothing can be quite delicate and cannot be deemed as ‘faulty’. Appropriate care must be taken with these items.

Please note we will not accept returns on faults or damage that occurred during transit.

Please get in touch via. the contact form on our Contact Page if you need additional information on sizing, details, flaws, colour or additional pictures of products. We will do our best to answer all questions within 48 hours.